Links

On the Links page, you can manage the links associated with your pages. This includes adding new links, editing existing ones, and deleting links that are no longer needed. Links are essential for your AI customer service page, as they help provide context and information to your customers.

Your customers can view these links when they interact with your AI customer service page, allowing them to make informed decisions and via chat Catalog on top right of the chat page.

Viewing Links

• When you navigate to the Links page, you will see a list of all links associated with your pages
• Each link will display its title, and link

Filtering Links

• You can filter links by page to see only the links associated with a specific page
• Click the dropdown menu under the "Add Link" button and select the page to filter links by that page

Adding a New Link

• You can just click the "Add Link" button to create a new link and it will redirect you to the link editor page

Editing a Link

• For best practices, please filter links by page before you edit a link
• You can choose link and click "Action" to view more details or edit it
• Filtering links by page will help TanyaCS system to feed your AI customer service page's Knowledge Base more effectively when you update content

Manage Links for Multiple Pages

• If you have multiple pages, you can assign the same link to them, which is useful when the link is shared across pages
• To manage links, you should filter links by page first
• After the links is filtered by a page, then click "Manage" button
• The links will be displayed in a list format, selected links on the page will be checked
• You can check or uncheck the links to manage which links are associated with the page
• After you have checked or unchecked the links, click the "Save" button to save your changes, or "Cancel" to discard your changes

Re-order Links

• As we mentioned above, Links are displayed in your AI customer service page Catalog
• To sort links, you should filter links by page first
• After the links is filtered by a page, click the "Re-order" button
• The links will be displayed in a list format, you can drag and drop the links to re-order them
• To drag and drop a link, click and hold the drag icon on the very right of the link item (on small screen you need to scroll items to the right to see the drag icon)
• After you have re-ordered the links, click the "Save" button to save your changes, or "Cancel" to discard your changes